There’s no denying the oddly intimate nature of getting a manicure or a pedicure. Think about it: You are essentially holding hands with a stranger and/or having your feet touched by them for an extended amount of time that would be uncomfortable in most other scenarios.
Because of this, I’d argue that it’s even more important for both parties to show a level of thoughtfulness and respect before and during an appointment.
As Jin Soon Choi, a renowned celebrity nail artist and the founder of JINsoon nails tells us, “The overwhelming majority of our clients are wonderful, and their kindness and appreciation make our job enjoyable. However, there are a few instances that are less pleasant and can be challenging to navigate.”
The first offense is also one of the most common: Showing up late for your appointment and not giving any notice. “This is unfair to our technicians, who work on a rotational basis, and it's also detrimental to the business. Sometimes clients arrive late, [don’t let us know], and then get upset when we can't accommodate them for the full service they booked,” says Jin.